How it Works
Three simple ways
Apply online or with your nominated funeral director
- You can apply when arranging a funeral with your funeral director. Just ask your arranger for Funeral Safe finance options and they can arrange for you to apply online or by phone.
- You can use the calculator opposite and simply click the Apply button and this will take you through the application.
- You can also Apply over the phone by calling us on 0330 002 0872
- Following a successful application, you will receive a text message and email - this contains your loan agreement. If you are happy with everything in the loan agreement, you can accept it via the email using our electronic signature.
- Once you have accepted the agreement, your funeral director is notified and the funeral balance is paid directly to your funeral director. You will receive your personal login account details to manage your loan. We are available to offer any support you may need, leaving you to concentrate on the important things.
How do I repay my loan?
We will automatically collect the amount you owe on the day you promised to repay, using the debit card details you give us when you apply.
If you know that the funds are going to be unavailable on the repayment date you must contact us via email at firstname.lastname@example.org or call us on 0330 002 0875
I have not received my email confirmation key.
If you have not yet received this email from us, it is likely that the message in your spam/junk/bulk mailbox - please check in there for our email.
If you cannot see it in your spam mailbox, it is possible that our email was blocked altogether. Try adding email@example.com to your contacts list/address book.
Do not try to create a second account as this may cause you problems later on.
If the code still hasn't arrived, contact us at firstname.lastname@example.org.
Can I repay my loan using a credit card?
No – as a responsible lender we do not accept credit cards as a form of payment.
Are my personal details shared with any 3rd parties?
Do you post any letters to my house?
We will send you a letter if your loan repayment has been missed, if you loan has entered arrears, if your loan has entered default and for your annual statement if you have chosen paper billing.
I've repaid my loan but it still appears as unpaid on my credit report!
It can take up to 40 days for changes to appear on your credit report.
What if I have a complaint?
We want you to be completely satisfied with our service. If you aren't happy with our service, please tell us.
You can contact us about your concern by phone – 0330 002 0875 or by writing to us at:
Funeral Safe Limited
Alton Business Centre
Or by emailing us at email@example.com
Our Complaints policy is available to view on this website.
When will my loan be paid?
Once a loan is approved, the money is transferred directly to your funeral director five days after the funeral has taken place. Your funeral director will be notified of pending payment and balance stand as cleared.
What happens if you cannot take the payment from my debit card?
If the transaction is declined by your bank when we attempt to collect your promised repayment, we will try to get in touch by email, phone and text message. As detailed in our Terms and Conditions, we will then try to take payment for the full amount again the following day.
After this point you can only repay your loan by logging in and repaying in My Account.
My payment was declined but it should have gone through. What's going on?
We will try to charge the debit card that you gave us when you applied for your Funeral Safe loan.
If this card has expired or has been replaced, you will need to upload the new details in My Account > My Info > Bank Details.
You should make sure there are sufficient funds in the account.
If the transaction is still not going through, the payment may have been blocked by your bank because it does not match your usual spending habits. Get in touch with your bank to unblock the card, then login and repay the loan manually.
My circumstances have changed and now I can’t repay my loan back in full or as I agreed, what can I do?
You should repay as much of your balance as you can before or on your due date. Failure to repay your loan will have an impact on your credit rating and you could incur further interest. You should get in touch to make an alternative arrangement to repay the outstanding balance.
You can make a payment in full or in part at any time by logging into My Account, viewing the loan and following the instructions.
What checks do you make when I apply?
As a responsible lender, we make a number of checks on your finances as part of the application process. This is to make sure that our customers can afford our loans. These involve credit checks, identity checks and verification of your income.
Still got a question?
You can email us directly at firstname.lastname@example.org. Please be sure to include a subject in your email.
Covid - 19 Information
If you have been affected by the Coronavirus Pandemic / Covid - 19 and this affects your ability to pay your priority bills and subsequently your loan agreement with us you can contact us on 0330 002 0875 or email@example.com and we will explain the options available to you in order to relieve financial stress at this time.